Welcome to Furrently’s Help Center! Here you’ll find answers to the most common questions about shopping with us.
Ordering
Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster checkout and order tracking.
Q: Is my payment information secure?
A: Yes! We use encrypted connections and trusted payment processors to keep your financial information safe.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at Help@furrently.com or call +44 7462 709654. If your order hasn’t been processed, we’ll do our best to update or cancel it.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes—all orders include free standard shipping worldwide.
Q: How long does delivery take?
A: Standard delivery typically takes 3–5 business days, depending on location and carrier operations.
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking details. You can also check status on our Order Tracking page.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for unopened, unused items in their original packaging.
Q: Which items cannot be returned?
A: Perishables, opened food/treats, medications, hygiene products, and final-sale items are non-returnable.
Q: How long does it take to process a refund?
A: Refunds are issued within 5–7 business days after we receive and inspect your return.
Products & Pet Care
Q: Do you sell pets?
A: No, Furrently does not sell animals. We specialize in products and learning essentials for pets.
Q: Do you offer prescription pet foods or medications?
A: Certain prescription items may be available with proper veterinary authorization. Please contact us for details.
Account & Technical Support
Q: Do I need an account to order?
A: No. You can check out as a guest, but creating an account allows faster checkout and order history access.
Q: How do I reset my password?
A: On the login page, click “Forgot Password?” and follow the instructions emailed to you.
Q: Can I save multiple shipping addresses?
A: Yes. Once logged in, you can manage and save multiple addresses in your account settings.
Contact Us
Still have questions? Our customer service team is here to help!
📧 Email: Help@furrently.com
☎️ Phone: +44 7462 709654
📍 Address: Office 14322, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom